Refund Policy

Last updated: 31 October 2026

14-day money-back guarantee

Every payment can be refunded in full within 14 days of that payment. This is unconditional: you don't need to give a reason. It applies the same way to the Day Pass and to Pro, monthly or yearly, including each renewal payment.

If you cancel Pro within 14 days of a payment and ask for a refund, you get that payment back in full.

How to ask for a refund

Email contact@mp4wav.com from the address you used at checkout, or reply to your receipt email. Payments are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method. Refunds usually arrive within 5–10 business days, depending on your bank.

Cancelling a subscription

You can cancel Pro at any time from 「お支払い・解約」 (billing) in the transcription tool, from the link in your receipt email, or by contacting us. After cancelling you will not be charged again, and you keep access until the end of the period you paid for.

After 14 days

Payments older than 14 days are reviewed case by case. If something went wrong, for example the service did not work for your files, write to us and we will look at it.